Refund Policy

Last updated: October 4, 2026.

Before a board goes live

If your paid placement has not gone live yet, contact support@spotnup.com. We can review cancellation or refund requests before the placement starts.

After a placement is live

Once a placement is live, fees are generally non-refundable because the promotional placement has already started. Refunds after launch are considered only for duplicate charges, confirmed technical failures, or other cases required by law.

Policy violations

Listings removed for unsafe, illegal, adult, gambling, crypto, financial, deceptive, abusive, or other policy-violating content may be removed without refund.

How to request a refund

Email support@spotnup.com with the payment email, submitted URL, board duration, approximate payment time, and reason for the request. Approved refunds are returned through the original payment provider when possible.